Read our frequently asked questions.

Please read our FAQs below to find additional and helpful information regarding our new shopping site:

When and how can I place orders?

You can continue to place orders the same way as you have done in the past, based on what’s more convenient for you:

Online: When you visit store.keeneys.com, note that your login name will remain the same. However, your password will need to be reset. To get started, visit store.keeneys.com and enter your current User Name and temporary password: koisupplies. After you enter this password, you will need to reset to a new password.

Telephone: Orders can be placed between 8AM-5PM with a cut-off time of 5PM local time Monday-Friday for next-day delivery.

How do customers benefit from this change?

Keeney’s understands your needs, especially from an online shopping experience perspective. Having an online shopping site that’s easy to use is incredibly important, in order to get the supplies you need to ensure your business runs smoothly. The new site features hovering dropdowns, visual product categories and advanced smart search functions for quick navigation. We’ll continue to invest in areas of our business that enables our valued customers to thrive and succeed.

Will my payment information that I have previously entered be saved on the shopping site?

No, you will need to re-enter your payment information when you log in. Please note that your payment information will only save if you sign up for an account with Keeney’s. Shopping as a Guest does not allow you to save payment information.

Will my account number change?

Yes, we will add the prefix CK- to your current account number. You can verify this information with your customer service representative.

Do you have video tutorials that can walk me through your new shopping site?

Yes, you can find all of our video tutorials here, which guide you through common workflows for every business.

Where is My Favorites’ List?

If you do not see your current Favorites’ List automatically imported into the new shopping site, please note that we working to resolve the issue as quickly as we can. If you need immediate assistance, please call our Customer Service at 425.869.7555.