Contact Keeney’s Customer Support 
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Need help with an order, workplace products, furniture solutions, or account support? The team at Keeney’s is here to help with fast, reliable service built around your business needs.
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Returns & Exchanges
Easy Returns Without The Hassle
Return Guidelines
- Returns accepted within 30 days of purchase
- Products must be returned in resalable condition
- No restocking fees on standard stocked items
- Custom or special-order items may not qualify for return
- Edible, drinkable, and medical products cannot be returned for health and safety reasons
FAQ
Frequently Asked Questions
Account
How do I create an account?
Please call customer service at 425.869.7555 to create an online account, or request here.
How do I edit my account information?
Please contact your account representative or customer service at
425.869.7555 or customerservice@keeneys.com
How do I reset or change my password?
If you have an existing online account, and you’ve forgotten your password, you can reset it here.
Returns
What is the return policy?
Merchandise available in the Keeney’s catalog and/or online at Keeneys.com may be returned within 30 days of purchase. Please note that certain items, such as food & beverage products and other designated non-returnable items, are not eligible for return — refer to the individual product page for details.
To receive full credit, all returned merchandise must be in its original packaging and in resalable condition. Please do not write on or deface product packaging. All components, manuals, registration cards, software, cables, and accessories must be included with the return.
Items returned to our warehouse in non-resalable condition will not be eligible for credit and will be returned to the customer.
How do I return an item?
To initiate a return, please visit our online store and navigate to the Returns section. You may also contact our Customer Service department by phone at
425.869.7555 or by email at customerservice@keeneys.com.
What is the policy regarding defective products?
Damaged or defective merchandise must be reported within 5 business days of receipt. If an incorrect quantity or item was received, the discrepancy must be reported within 2 business days of receipt. To report an issue, please contact our Customer Service department by phone at 425.869.7555 or by email at customerservice@keeneys.com. When reaching out, please describe the nature of the damage or issue so we can process an exchange promptly. Please note that some products may require prior approval before a return can be accepted.
Billing and Payments
What methods of payments are accepted?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Customers who have been approved for credit terms are subject to standard net-30 payment terms.
A purchase order number or name is required to place an order.
If you have an established account, you can get a quote by contacting customer service: Phone: 425.869.7555 or customerservice@keeneys.com.
What is your sales tax policy?
In accordance with applicable law, we collect sales tax on all products sold within Washington and any other applicable states. Tax rates vary by jurisdiction and product type (e.g., food & beverage items). Tax-exempt organizations must provide a valid Reseller’s or Tax-Exempt certificate at the time of account opening.
Ordering
How do I get a price quote?
If you have an established account, you can get a quote by contacting customer service: Phone: 425.869.7555 or customerservice@keeneys.com
Is there a minimum order requirement?
If you have an established account, you can get a quote by contacting customer service: Phone: 425.869.7555 or customerservice@keeneys.com.
How do I order special products?
Special products can only be ordered through customer service at 425.869.7555 or through your account representative.
How do I cancel my order?
Please contact customer service at 425.869.7555 or customerservice@keeneys.com before 5PM PST
How do I track my back order?
Please contact customer service at 425.869.7555 or customerservice@keeneys.com.
How do I check product availability?
If ordering through our online store and items are entered through the search field, the available quantity will show. You can also call customer service at 425.869.7555 or customerservice@keeneys.com.
Shipping
Can I track my order?
To check order status, please call customer service at 425.869.7555 or customerservice@keeneys.com.View the full return policy document
Do I get free shipping?
We offer free shipping on all orders with no minimum order requirement for established accounts. Please note that some orders may be subject to a fuel service charge.
Do I get next-day shipping?
Yes! To ensure next-day delivery, orders must be placed by 5:00 PM PST. We offer three convenient ways to place an order: online at www.keeneys.com, by email at customerservice@keeneys.com, or by phone at 425.869.7555.
